Effective date: July 28, 2026
Niagara ClearView Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information across our website (niagaraclearview.ca) and our field-service management app, ClearField OS, used by our team and made available to customers and technicians.
1. Information We Collect
Through Our Website
- Contact & Estimate Requests: name, email address, phone number, service address, and details about the service you're requesting.
- Usage Data: standard analytics such as pages visited and general location (city/region) inferred from IP address.
Through the ClearField OS App
ClearField OS is our internal operations app for scheduling, dispatching, invoicing, and communicating with customers. Depending on how the app is used (by staff or by a customer account), it may collect:
- Name, Email Address, Phone Number, Physical Address: to identify customers and job sites, schedule appointments, and send service updates.
- Precise Location: used for job-site check-in/check-out, route optimization for technicians, and confirming service was completed at the correct address.
- Photos or Videos: before/after job photos uploaded by technicians for quality control and customer records.
- Purchase History & Other Financial Info: service history, invoices, and payment status (payment processing itself is handled by a third-party payment processor; we do not store full card numbers).
- Emails or Text Messages: messages and notifications exchanged with customers (e.g., appointment reminders, follow-ups) are logged for customer service and record-keeping.
- User ID & Device ID: used to identify app accounts, secure logins, and deliver push notifications.
2. How We Use Information
- To schedule, dispatch, and complete the services you request.
- To communicate with you about appointments, quotes, invoices, and service updates.
- To process payments and maintain accurate financial records.
- To improve our operations, routing, and customer service.
- To comply with legal and accounting obligations.
We do not sell your personal information to third parties.
3. Who We Share Data With
We use a small number of trusted service providers to operate our business and the ClearField OS app, including:
- Cloud hosting and database infrastructure (Convex) for app data storage.
- Our CRM/messaging platform for customer communications and follow-ups.
- Payment processors for handling invoices and payments.
- Messaging providers (such as WhatsApp Business/Meta) where you choose to communicate with us through those channels.
These providers only receive the information needed to perform their function and are not permitted to use it for their own marketing purposes.
4. Data Security
We use industry-standard safeguards, including encrypted data storage and access controls, to protect your information from unauthorized access, loss, or misuse.
5. Data Retention
We retain customer and job information for as long as needed to provide our services, maintain accurate business and tax records, and resolve disputes. You may request deletion of your personal information at any time, subject to legal or accounting retention requirements.
6. Your Choices & Rights
- You may request access to, correction of, or deletion of your personal information.
- You may opt out of non-essential communications (e.g., marketing texts/emails) at any time.
- Technicians and staff using ClearField OS may request removal of their account data upon leaving the company.
To exercise any of these rights, contact us using the information below.
7. Children's Privacy
Our website and app are not directed at children under 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us: